We will automatically remind you to reorder when we believe you are starting to run out of food. Also we are happy to arrange a regular monthly standing order for you. All you have to do is email or call us and we will do the rest. You can always adjust (or cancel) the order any time you want. And we will always give you plenty of warning before we send anything to you to make sure you are expecting delivery.

Yes, of course. We do mini ‘taster’ boxes and can tailor them to your needs.

We deliver five days a week: Tuesday, Wednesday, Thursday, Friday, Saturday. However, we don’t recommend Saturday delivery as, if something goes wrong, the next time the courier would be able to deliver would be the following Monday. This is a long time for the food to be out of the freezer.

Delivery will be between 9am and 5.30pm. Delivery before 1pm is also available for a small additional cost.

In case you aren’t at home when your food is booked to arrive we ask you to supply us with further instructions. For example, you might tell us to leave it in your garden shed or garage. Another option is to have it delivered somewhere nearby. One of our customers always has it sent to his local pub, another to the home of her retired mother, a third to a corner shop. Ideally it should be put straight into a fridge or freezer but for a few hours somewhere reasonably cool will do it no harm.

We will calculate delivery for you when we produce a quotation for you. Please note our biggest box holds approximately 15kg and can be lifted easily.

Your food is made to order, frozen within minutes and then sent to you by courier overnight. What about once you have taken delivery? We recommend that you unpack the food from the insulated box (note that it is recyclable) and stack it in your freezer. Before going to bed at night just take out the following day’s food and it will be all ready and thawed in the morning. The advantage of this system is that you can be certain the food you are serving is as fresh as fresh can be. Incidentally, if your food thaws a little in transit that is fine. Nowadays, domestic freezers are so efficient that food can be thawed and re-frozen several times without any health risk.

It is fine to freeze any bones you order. You can then thaw them as needed although some dogs actually love chewing on frozen bones.

Although we pack all our food and bones so that they take up as little space as possible you may find that your freezer is just not big enough for all the Honey’s you need. Different options include:

• Ordering more frequently. For example, we could despatch your food every 14 days although it does work out more expensive because of the extra packaging and delivery charges.
• Asking a friend or relative to help by keeping some of the food for you in their freezer.
• Keeping food for up to five days in your fridge.
• If you have the space investing in a new freezer.

Our delivery costs are as follows:

• Treats-only postage is standard £3.95 Royal Mail (second class)
• England & Wales up to 49kg – £11.99 (inc VAT)
• Scottish Lowlands up to 49kg – £14.99 (inc VAT)
• Scottish Highlands 2-day up to 49kg – £24.60 (inc VAT)
• Next day by 1pm – add an extra £5.11 (inc VAT)
• Saturday delivery by 4.30pm – add an extra £7.40 (inc VAT)

Please contact us for courier charges for deliveries to the Isle of Wight and Isle of Man.

We offer free delivery on all mainland orders of 50kg and over.

Environmental charge per box £1.00 (up to 3 boxes)

We are proud to say that almost all our customers come to us by word of mouth.

In order to ensure that we maintain our reputation for quality, service and integrity we guarantee that your food will arrive in first class condition.

If you are dissatisfied with the quality of our food simply follow the instructions in the delivery box and we will refund the cost in full and without argument.

It costs much less than you might expect to feed your dog with Honey’s.

We keep the cost down by dealing direct with our customers (so no profit to retailers or wholesalers), by buying (wherever possible) direct from farmers and by not wasting money on expensive advertising.

We are never knowingly undersold and will refund the difference if you find you could have purchased the same quality of ingredients in a supermarket or butcher for less.