Shipping policy
Delivery
The Darling Experiment Limited will process your order promptly and will deliver it as soon as we reasonably can.
In the unlikely event that any of the products are not in stock, delivery may be delayed. We will keep you informed via email (or telephone if you have not supplied an email address) of the progress of your order and offer you a partial shipment.
We deliver throughout the UK with a few small exceptions (such as some of the more remote islands). Please contact us direct if you feel you live in such an area.
How much is your delivery service?
Our delivery costs are as follows:
- Treats-only postage is standard £3.95 Royal Mail (second class)
- England & Wales up to 49kg – £11.99 (inc VAT)
- Scottish Lowlands up to 49kg – £14.99 (inc VAT)
- Scottish Highlands 2-day up to 49kg – £24.60 (inc VAT)
- Next day by 1pm – add an extra £5.11 (inc VAT)
- Saturday delivery by 4.30pm – add an extra £7.40 (inc VAT)
Please contact us for courier charges for deliveries to the Isle of Wight and Isle of Man.
We offer free delivery on all mainland orders of 50kg and over.
Environmental charge per box £1.00 (up to 3 boxes)
