Terms & Conditions

Terms & Conditions

Our company details

We trade as Honey’s Real Dog Food but our company name is The Darling Experiment Limited.

Our trading address is: Darling’s House, Salisbury Road, Pewsey, Wiltshire, SN9 5PZ, UK

Our registered office is: Unit 2, Uffcott Farm, Uffcott, Swindon, Wiltshire, SN4 9NB, UK

Our registered number is: 06862946

We are members of the Pet Food Manufacturers Association (PFMA) and sit on the Raws Group Committee. Our complete food is compliant with FEDIAF. In line with legal requirements we are registered and approved by DEFRA. Our registration Approval Number 45/112/8002/ABP/PTF. We are Certified Organic by OF&G. We have obtained ISO140001 environmental accreditation.

 

Terms and conditions

These terms and conditions are – and this won’t surprise you – our terms and conditions. There isn’t really much to say about them except that we have bullied our solicitors into writing them in something approximating plain-English and we have avoided sneaky little small print.

Scope

These terms and conditions are effective from 1 May 2020 until further notice. These terms and conditions apply to (a) any orders made using our website, (b) any orders made in writing and (c) any orders made verbally. In fact, they apply to all orders.

 

Blanket get-out clause relating to the information on this site

There is information about dog treats, dog health and other dog-related subjects on this website. Our solicitor insisted that we make a number of points clear with regard to this information.

The information contained in the material in this website is only for information purposes. The material on this website does not constitute advice and you should not rely on any material on this website to make (or refrain from making) any decision or take (or refrain from taking) any action.

The Darling Experiment Limited does not make any warranty or representation as to the accuracy or fitness for purpose of any material on this website or the reliability of the access to this website.

In no event do we accept liability of any description, including liability for negligence for any damages or losses (including, without limitation, loss of business, revenue, profits, or consequential loss) whatsoever resulting from use of or inability to use this website.

The Darling Experiment Limited makes no warranty that this website (or websites which are linked to this website) is free from computer viruses or any other malicious or impairing computer program.

The pages contained in this website may contain technical inaccuracies and typographical errors (in fact, they are bound to).

The information in these pages may be updated from time to time and may at times be out of date.

We accept no responsibility for keeping the information on these pages up to date or liability for any failure to do so.

In short, we absolve ourselves from all responsibility regarding the contents of this website.

 

Cancellation

Any order can be cancelled at any time up until 1.00pm prior to the day of dispatch. All you have to do is email or phone, quoting your order reference number and we’ll refund any monies paid in advance PDQ (which stands for Pretty Damn Quick).

 

Delivery

The Darling Experiment Limited will process your order promptly and will deliver it as soon as we reasonably can.

In the unlikely event that any of the products are not in stock, delivery may be delayed. We will keep you informed via email (or telephone if you have not supplied an email address) of the progress of your order and offer you a partial shipment.

We deliver throughout the UK with a few small exceptions (such as some of the more remote islands). Please contact us direct if you feel you live in such an area. We can deliver to other countries in Europe for an extra charge and will be happy to quote for doing so.

 

Returns policy

In order to ensure that we maintain our reputation for quality, service and integrity we guarantee that your food will arrive in first-class condition on the promised date. If you are dissatisfied with the quality of our food simply follow the instructions in the delivery package and we will refund the cost in full and without argument. This returns policy does not affect your statutory rights.

 

Jurisdiction

Our business is located in England and governed by English law, and the exclusive jurisdiction of the English courts will apply.

 

Trademark

The trademarks, logos, and service marks (collectively, the “trademarks”) displayed on this website are registered and unregistered trademarks of The Darling Experiment Limited, Three Things Holdings Limited and others. Not to put too fine a point on it: you don’t have the right to use any trademark displayed on this website without the express written permission of The Darling Experiment Limited, Three Things Holdings Limited or such third party that may own the trademarks displayed on this website. Your misuse of the trademarks or any other Content on this website is strictly prohibited.

 

Registration

To purchase anything from this website you must first register with us and provide us with your real name, phone number, e-mail address, payment details and other requested information. We also insist that you:

  • Are over 18 years of age.
  • Stipulate a delivery address in the United Kingdom. Please note that PO box numbers, hotels and accommodation addresses don’t cut the mustard… sorry.
  • Possess a valid credit or debit card issued by a bank acceptable to us or possess some other valid method or payment.

By using this site, you authorise The Darling Experiment Limited to transmit information about you to third parties if that information is necessary in the performance of our contractual obligation to you. Full details about how we use and manage any Personal Information held about you is detailed in our Privacy Policy.

 

External Links

This website may have (hypertext) links to other unaffiliated websites. Linking to such websites is at your own risk. We have not reviewed all the content of such linked websites and we can’t take responsibility for the content of any such linked website. Any (hypertext) links contained on this website shall not be construed as an endorsement by The Darling Experiment Limited of any such linked website unless expressly stated.

 

Promotions

Any promotional offers made on this website are subject to availability. We reserve the right to cancel or modify any such promotion at any time and without notice.

 

Use of our lovely website

Perhaps the first thing to say is that any use of this website and any order you place are subject to the following terms.

In visiting the website and/or placing an order you warrant (posh word for promise):

  • The personal information that you are required to provide when you register as a customer of ours is true, accurate, current and complete in all respects; and
  • You will notify us by e-mail immediately of any changes to the personal information.
  • You also agree not to impersonate any other person (no matter how clever you are at impersonations) or entity or to use a false name or a name that you are not authorised to use.

Also, you agree fully to indemnify, defend and hold The Darling Experiment Limited and our officers, directors, employees, agents and suppliers, harmless immediately on demand, from and against all claims, liability, damages, losses, costs and expenses, including reasonable legal fees, arising out of any breach of the terms by you or anyone you are responsible for or any other liabilities arising out of your use of this website, or the use by any other person accessing the website using your shopping account and/or your personal information.

We will take all reasonable care, in so far as it is in our power to do so, to keep the details of your order and payment secure, but in the absence of negligence on our part we cannot be held liable for any loss you may suffer if a third party procures unauthorised access to any data you provide when accessing or ordering from the website.

If you want to set up an account with us the steps are as follows:

  • You apply to be a website user (for which we are very grateful).
  • You will receive your authorised account number and appropriate delivery day.
  • You place the order for your products on the website by pressing the confirm order button at the end of the checkout process.
  • We will send to you an order acknowledgement email detailing the products you have ordered. This is not an order confirmation or order acceptance from us.

Order acceptance and the creation of the contract between you and us will take place on the despatch to you of the products ordered.

If we can’t or don’t accept your order, we will notify you although we aren’t obliged to. We may refuse to process a transaction for any reason or refuse service to anyone at any time at our sole discretion. We will not be liable to you or any third party by reason of our withdrawing any product from our website whether that product has been sold or not; removing or editing any materials or content on the website; refusing to process a transaction or unwinding or suspending any transaction after processing has begun.

If you set up a standing order with us, we may terminate it at our discretion without notice. If we do so you will only be charged for orders that have been dispatched to you.

Payment can be made by any of the methods specified in the payment section of this website and payment will be debited and cleared from your account as set out in the payment section of this website. You confirm that the credit, debit or store card that is being used is yours.

All credit/debit cardholders are subject to validation checks and authorisation by the card issuer. If the issuer of your payment card refuses to or does not, for any reason, authorise payment to us, we will not be liable for any delay or non-delivery.

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