Perhaps the first thing to say is that (a) we take your privacy very seriously, (b) it is not our style to try and sell anything to anyone and (c) we are sorry that this section of the website is so long but there is a lot of information to cover.
What follows explains exactly how we are committed to protecting your personal information. It also explains how we use information you give to us.
When you use our website the information we receive from you falls into two categories:
What we don’t ever collect or store is your financial information, such as your credit/debit card details. If you purchase from us all the payment information is handled separately by our payment partners. Our main payment processing partner is Total Web Solutions. They are fully PCI DSS Level 1 compliant and secure their systems to the highest standard.
The Darling Experiment Limited collects personal information from you for four reasons:
Please note: it is not our style to bother our customers or to ever try and sell them anything. We know how annoying it is to be bombarded with emails and other marketing communications.
The Darling Experiment Limited will not share your information with any third parties for marketing purposes, nor any other reasons unless we are required to do so by law. Where any third party processors have access to your data on our behalf (for example, our couriers, so that they can deliver your food) these comply with GDPR legislation. Unless otherwise stated we will keep your data secure for six years after your final transaction with us.
The Darling Experiment Limited will endeavour to keep your information accurate and up-to-date. If your personal details change, you can inform us by sending an email to firstname.lastname@example.org. You may request a copy of the personal details we hold on you by emailing or writing to us. Other than where we have a legal obligation to retain it, you may also exercise your right to have your data deleted by emailing or writing to us at the email@example.com.
If you have any concerns about how we are processing your data, you can email us at firstname.lastname@example.org and we will respond to your complaint. If your concern is still not resolved, you have the right to report a complaint to the Information Commissioner’s Office.
We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.
A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.
We use traffic log cookies to identify which pages are being used. This helps us analyse data about webpage traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.
Overall, cookies help us to provide you with a better website by enabling us to monitor which pages you find useful and which you do not. A cookie does not gives us access to your computer or any information about you, other than the data you choose to share with us.
This website has software (Clicky, Google, Matomo, Metrica and Microsoft Clarity) so we can check it’s working as it should and help us improve it.
To opt out of analytics:
Please don’t hesitate to get in touch with any questions or queries.